FAQs
General
Gravy is a border-less payment and e-commerce ecosystem that lets you live, transact, eat, shop, and connect from one seamless platform.
For anyone tired of juggling ten different apps just to get through simple tasks — paying bills, sending money, ordering food, shopping, or handling cross-border transactions.
Gravy is for people who want one place where life actually flows.
Unreliable transfers, slow reversals, endless charges, and failed transactions that die in silence.
Gravy fixes the cracks with instant, dependable payment rails built on Bank 3.0 architecture — giving you speed, clarity, and control every time you move money.
Gravy moves like a community, not a tool.
Split Bills, Pay-by-Friend, and social-driven features create connections, not just receipts.
Wherever you are in the world, if Gravy is present in that country, you can transact locally, order food, and shop without any new KYC rituals.
Your data is fully encrypted and protected under a triple-layered security architecture.
A licensed cybersecurity firm monitors the system like an eagle in daylight, enforcing modern cyber-defense protocols.
Your money sits behind walls built for the 21st century.
The food you order tastes exactly like walking into the restaurant — no downgrade, no mystery substitutions.
Delivery is fast, pricing is stable, and vendors are never strangled with heavy commissions, so quality stays intact.
Features like Split Bill and Pay-by-Friend turn food ordering into a shared experience that boosts vendor volume and user joy.
Every product passes through a double-layered Quality Assurance and Quality Control process — once at the warehouse and again before final dispatch.
If any item still slips below standard on arrival, a full refund awaits any genuine claim.
Only original, high-quality products survive Gravy’s filters.
Gravy uses on-ramp and off-ramp rails powered by stablecoins — bypassing the slow, liquidity-starved traditional fiat corridors.
The result: faster transfers, better rates, and a remittance flow that respects your time and your money.
Through transaction fees, merchant fees, delivery charges, FX spreads, and advertising across GravyChat.
Most issues are handled in-house with no third-party delays except final verification from the banking partner.
If an error lingers, Gravy credits the user ahead while settling internally with the bank.
Speed and fairness first — bureaucracy second.
Yes.
For wallet access, users must complete NIN verification and facial recognition.
For cross-border transactions, KYC is processed by Persona via our licensed remittance partner.
We stay fully compliant with AML and regulatory rules.
Yes.
Cross-border wallets can hold between $250,000 and $500,000, depending on limits.
Local Nigerian transactions are capped at ₦5 million per day.
A strict SLA governs every vendor.
If a vendor violates quality or service standards, they are delisted immediately, and affected users receive full refunds.
Gravy is available on iOS and Android.
A web app is currently in development.
Call Gravy’s support line immediately.
Your account will be placed on temporary lockdown.
Once you’re ready to regain access, you’ll reactivate using secret security questions and facial recognition