{"id":809,"date":"2025-11-19T16:59:33","date_gmt":"2025-11-19T16:59:33","guid":{"rendered":"https:\/\/gravystream.io\/?page_id=809"},"modified":"2026-05-04T21:04:53","modified_gmt":"2026-05-04T21:04:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/gravystream.io\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n What exactly is Gravy? <\/span>\n\n <\/div>\n
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Gravy is a border-less payment and e-commerce ecosystem that lets you live, transact, eat, shop, and connect from one seamless platform.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n Who is Gravy built for? <\/span>\n\n <\/div>\n
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For anyone tired of juggling ten different apps just to get through simple tasks \u2014 paying bills, sending money, ordering food, shopping, or handling cross-border transactions.
Gravy is for people who want one place<\/i> where life actually flows.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n What problem does Gravy solve that legacy banks consistently fail at? <\/span>\n\n <\/div>\n
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Gravy tackles the everyday pain points of legacy banking \u2014 unreliable transfers, slow reversals, endless charges, and failed transactions that die in silence \u2014 with instant, dependable payment rails built on Bank 3.0 architecture. Our roots in one of the world’s most demanding payment environments gave us a sharp ability to solve these problems at scale \u2014 for users everywhere.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n What makes Gravy different from every other fintech app? <\/span>\n\n <\/div>\n
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Gravy moves like a community, not a tool.
Split Bills, Pay-by-Friend, and social-driven features create connections, not just receipts.
Wherever you are in the world, if Gravy is present in that country, you can transact locally, order food, and shop without any new KYC rituals.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How safe is money on Gravy? <\/span>\n\n <\/div>\n
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Your data is fully encrypted and protected under a triple-layered security architecture.
A licensed cybersecurity firm monitors the system like an eagle in daylight, enforcing modern cyber-defense protocols.
Your money sits behind walls built for the 21st century.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How does Gravy Eat work? <\/span>\n\n <\/div>\n
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The food you order tastes exactly like walking into the restaurant \u2014 no downgrade, no mystery substitutions.<\/p>

Delivery is fast, pricing is stable, and vendors are never strangled with heavy commissions, so quality stays intact.<\/p>

Features like Split Bill and Pay-by-Friend turn food ordering into a shared experience that boosts vendor volume and user joy.<\/p>

Gravy Eats is currently live in our launch cities of Lagos and Abuja, with new cities rolling out as we expand globally.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How does Gravy Mart work? <\/span>\n\n <\/div>\n
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Every product passes through a double-layered Quality Assurance and Quality Control process \u2014 once at the warehouse and again before final dispatch.
If any item still slips below standard on arrival, a full refund awaits any genuine claim.
Only original, high-quality products survive Gravy\u2019s filters.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How do cross-border transactions work? <\/span>\n\n <\/div>\n
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Gravy uses on-ramp and off-ramp rails powered by stablecoins \u2014 bypassing the slow, liquidity-starved traditional fiat corridors.
The result: faster transfers, better rates, and a remittance flow that respects your time and your money.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How does Gravy make money? <\/span>\n\n <\/div>\n
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Through transaction fees, merchant fees, delivery charges, FX spreads, and advertising across GravyChat.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n What happens if a transaction fails? <\/span>\n\n <\/div>\n
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Most issues are handled in-house with no third-party delays except final verification from the banking partner.
If an error lingers, Gravy credits the user ahead while settling internally with the bank.
Speed and fairness first \u2014 bureaucracy second.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n Does Gravy require BVN, NIN, or KYC? <\/span>\n\n <\/div>\n
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Yes \u2014 Gravy follows AML and KYC compliance in every market we operate in.<\/p>

In our Nigerian launch market, NIN verification and facial recognition are required for wallet access. Cross-border KYC is processed by Persona via our licensed remittance partner, to global standards.<\/p>

As we expand, market-specific verification (Canadian, EU, etc.) will be added.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n Can users hold foreign currency on Gravy? <\/span>\n\n <\/div>\n
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Yes. Gravy’s cross-border wallets support multi-currency holdings (limits of $250,000 and $500,000<\/strong> depending on tier).<\/p>

Local-currency limits vary by market \u2014 for example, transactions in our Nigerian launch market are currently capped at \u20a65,000,000 per day<\/strong>, with similar tiered limits in each region we operate.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n How does Gravy protect users from fake or low-quality vendors? <\/span>\n\n <\/div>\n
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A strict SLA governs every vendor.
If a vendor violates quality or service standards, they are delisted immediately, and affected users receive full refunds.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n What devices does Gravy work on? <\/span>\n\n <\/div>\n
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Gravy is available on iOS<\/b> and Android<\/b>.
A web app is currently in development.<\/p> <\/div>\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n \n \n <\/i> <\/span>\n \n <\/span>\n \n \n\n What if a user loses their phone? <\/span>\n\n <\/div>\n
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Call Gravy\u2019s support line immediately.
Your account will be placed on temporary lockdown.
Once you\u2019re ready to regain access, you\u2019ll reactivate using secret security questions and facial recognition<\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs General What exactly is Gravy? Gravy is a border-less payment and e-commerce ecosystem that lets you live, transact, eat, shop, and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"iawp_total_views":103,"footnotes":""},"class_list":["post-809","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/pages\/809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/comments?post=809"}],"version-history":[{"count":22,"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/pages\/809\/revisions"}],"predecessor-version":[{"id":1110,"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/pages\/809\/revisions\/1110"}],"wp:attachment":[{"href":"https:\/\/gravystream.io\/index.php\/wp-json\/wp\/v2\/media?parent=809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}