Last updated: January 2024
Welcome to Gravy! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.
1. Introduction
Gravy is a community-based fintech platform that facilitates transactions, fosters financial literacy, and enables interactions among users through P2P, QR code, and near-field technology.
2. Data Collection
We collect various types of information, including but not limited to names, email addresses, physical addresses, payment details, proof of identity, and proof of address. This information is gathered through website forms and third-party integrations such as Paystack, Fincra, and Bloc APIs. Sensitive information such as financial details, proof of address, and proof of identity is collected to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
3. Purpose of Data Collection
The information collected is utilized to enhance our platform’s functionality, enabling smooth services such as fund transfers, utility payments, chat services, and gift-sending features. This data also ensures a personalized and efficient user experience.
4. Data Storage and Security Measures
We store user data on Amazon cloud servers and employ robust security measures provided by Cloudflare and Amazon’s security protocols to safeguard your information.
5. Data Sharing
We may share data with entities such as the Central Bank of Nigeria and its subsidiaries for compliance purposes. Additionally, we share limited information with trusted third-party apps like Paystack, as well as partners involved in bill payments, such as Fincra and Bloc, solely for service delivery and enhancement.
6. User Rights
Users have the right to request deletion of their accounts. However, due to legal obligations and to comply with relevant authorities, users cannot opt-out of data collection or prevent sharing of data where required by law.
7. Cookies and Tracking
Our platform utilizes technologies like Google Analytics, Bugsnag, and Firebase for user login tracking, issue detection, and support improvement. These technologies assist in enhancing user experience and troubleshooting.
8. Compliance and Regulations
We are fully compliant with the General Data Protection Regulation (GDPR). User information is kept strictly within our platform environment and not shared outside unless required by law.
9. Updates to Privacy Policy
We notify users of any changes to this Privacy Policy via push notifications within the app. We regularly review and update the policy to align with regulatory requirements and best practices.
10. Contact Information
For any privacy-related inquiries or concerns, you can reach out to us at Support@gravystream.io or call us at 08026503482.
Conclusion
Your privacy is essential to us, and we are committed to protecting your information and providing a secure platform for your financial interactions and community engagement.
If you have any questions about this Privacy Policy, please contact us.